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At Excellent Caregivers Home Care LLC, protecting your privacy is of the utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal and health information. We are committed to maintaining the confidentiality of all information entrusted to us, whether you are a client, family member, prospective client, or simply visiting our website.

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1. Information We Collect

We collect personal information to provide high-quality home care services and improve your experience. The types of information we may collect include:

a. Personal Information

• Full name, address, telephone number, and email address

• Date of birth and emergency contact details

• Insurance and payer information

b. Health Information (Protected Health Information - PHI)

• Medical conditions, diagnoses, and treatment history

• Care plans and physician orders

• Medication information and special care requirements

c. Website and Technical Data

• IP address, browser type, and version

• Pages visited and time spent on our website

• Cookies and similar tracking technologies (where applicable)

d. Payment Information

• Billing details for services provided

• Payment history

 

2. How We Use Your Information

We use the information we collect for purposes including but not limited to:

• Providing and managing personalized home care services

• Communicating with clients, family members, and caregivers

• Coordinating care with healthcare providers and insurance companies

• Processing billing and payment transactions

• Meeting legal and regulatory obligations

• Improving our services and website functionality

• Responding to inquiries and requests

 

3. Sharing and Disclosure of Information

We are committed to protecting your privacy and will never sell or rent your personal information. We may share your information under the following circumstances:

a. Care Coordination

• With authorized caregivers and healthcare professionals involved in your care.

b. Service Providers

• With third-party vendors who assist with billing, IT support, or other essential services, under strict confidentiality agreements.

c. Legal Obligations

• When required by law, such as reporting abuse, responding to court orders, or complying with regulatory requirements.

d. Emergency Situations

• To protect the health and safety of our clients, caregivers, and others.

 

4. HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA), which governs the use and disclosure of protected health information (PHI). All staff members and contractors are trained in HIPAA requirements and privacy practices.

We implement administrative, physical, and technical safeguards to protect your PHI, including:

• Secure storage and transmission of data

• Access controls and encryption

• Regular staff training and policy reviews

 

5. Your Privacy Rights

As a client or website user, you have the following rights regarding your personal and health information:

• Access: Request copies of your personal health records.

• Amendment: Request corrections to any inaccurate or incomplete information.

• Restriction: Request limitations on how your data is used or disclosed.

• Confidential Communications: Request communications by alternative means or at alternative locations.

• Accounting of Disclosures: Receive a record of disclosures of your PHI.

• File a Complaint: Submit a privacy complaint without fear of retaliation.

To exercise these rights, please contact our Privacy Officer using the contact information provided below.

 

6. Data Security

We are committed to protecting your personal information and employ multiple layers of security, including:

• Secure servers and encrypted communications

• Strong password policies and access controls

• Regular data backups and secure storage solutions

• Continuous staff training on privacy and data security

However, no data transmission or storage method can be guaranteed to be 100% secure. While we strive to use commercially acceptable means to protect your information, absolute security cannot be assured.

 

7. Retention of Information

We retain personal and health information in accordance with federal and Pennsylvania state laws. Once the information is no longer needed for the purposes for which it was collected, or as required by law, it is securely destroyed or permanently deleted.

 

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze site usage, and improve our services. You can manage cookie settings through your web browser.

We do not track users across third-party websites or share website usage data for advertising purposes.

 

9. Third-Party Links

Our website may contain links to other websites for your convenience. Please note that we are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

 

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

 

11. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact:

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Address
Excellent Caregivers Home Care LLC
600 Eagleview Blvd - Suite 300

Exton PA, 19341
 

Phone: 610 - 991 - 6659

Email: excellentcaregivershomecarellc@gmail.com

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Summary

Your privacy is a priority. We are dedicated to protecting the personal and health information entrusted to us and will continue to maintain high standards of confidentiality and security.